Market Research Agency | The Market Researchers

Berenberg Bank

Telephony market research success story | Berenberg Bank

How we helped research and pinpoint new investment opportunities


telephony market research

To uncover insights on demand and income potential for new telephony and television services. This was in order to draft Berenberg’s investment analysis reports.

Telephony market research approach

  1. Discussions to agree aims and create telephony market research questionnaire.
  2. Questionnaire translation, coding and also testing.
  3. Conduct online survey in UK, France, Spain, Italy, and also Germany.
  4. Create analysis specification and then produce cross-tabulations.
  5. Analyse findings and finally produce market research report.


Contributed numerous pioneering and insightful investment analyses. These continue  to build Berenberg’s reputation as a global investment leader.

More about Berenberg Bank‘s pioneering approach to equity analysis.

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Home Office

Public sector market research success story | Home Office

How we diagnosed sales drivers and barriers in family history research (genealogy)


Faced with falling income, the General Register Office (GRO) (part of the Home Office) wanted to understand the family history customer journey, in particular use of birth, death and marriage (BMD) certificates to help maintain sales and cover costs.

Public sector market research approach

Multiple-step approach covering:

  1. Secondary research to unearth evidence on the competitive context and also BMD sales and issues.
  2. Qualitative research to understand family history researchers and influencers. Also the family history research journey, role of GRO and sales drivers and barriers.
  3. Analysis followed by interim debrief and working session. In turn this informed the subsequent next step.
  4. Quantitative research and statistical modelling to quantify usage and attitudes. In particular, to quantify BMD sales drivers and barriers. Also to inform strategic product, communication and pricing policies. Thirdly to analyse and forecast demand and revenue to 2015 by creating an econometric model.
  5. Analysis followed finally by a full debrief and working session.


Provided many revelatory insights on existing and potential family history researchers; also drivers and barriers to research family trees and buy/use birth, death and marriage certificates. As result this inspired new marketing strategies including product, promotion and pricing policies to achieve desired strategic outcomes.

Start your family history research by visiting the General Register Office.

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