Objectives

To understand the drivers and barriers to visiting Merlin attractions, including Alton Towers, Thorpe Park and Madame Tussauds. Also the role of the Merlin Annual Pass (MAP) and issues and opportunities to increase trial and repeat visits.

Leisure market research approach

1. Pre-planning and creation of simple creative stimili.
2. Leisure market research included customer depths and workshops with families of children aged 2-18 years. The sample also included a mix of new, long-standing and lapsed Merlin Annual Pass holders. In addition, a range of ages/family composition, and Merlin Annual Pass types – standard vs. premium, throughout the UK.
3. Research analysis followed by a debrief with client team.

Results

Identified deals and customer ‘savviness’ reduced value perceptions, creating a ‘deal-seeking’ mindset and expectation for further deals.
Recommended strategies and policies to manage and extend customer relationships. Also to add value to the Merlin Annual Pass and tailor versions for specific customer segments.

Enjoy lots of great days out with the Merlin Annual Pass – there is one that’s right for you!

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How we helped an amazing brand treble student numbers

Objectives

To understand drivers and barriers to growth and create marketing strategies and plans to continue the national expansion of The Pauline Quirke Academy for Performing Arts.

Children’s market research approach

1. Management team interviews and also review of business information.
2. Interactive workshop followed by collaborative working to create communications stimuli.
3. Creation of communications stimuli including mock-up adverts, leaflets and also website home pages.
4. Qualitative research included stakeholder depths and student workshops. Also parent and student depth interviews covering the range of academies and student types.
5. Analysis then followed by interim and full debrief and working sessions and support to develop marketing strategies and carry out the plans.
6. Developed job specification for, and finally recruited, a marketing manager. Most recently we also reruited a new digital marketing manager and CMO.

Results

Identified key drivers and barriers to overcome to drive growth. This inspired a clearer marketing and brand strategy and ambitious marketing plans. As a result, the number of academies and students trebled in just four years.  In addition, the marketing team is now 7 strong and a highly motivated business growth engine.

Find out more and empower your kids at The Pauline Quirke Academy.

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